This list is a living document and will continue to grow. If you don't find an answer to your question here, please send us your question via email.

What is safe music?

Safe music is described as a work that meets all of the following conditions:

Works submitted to Music Alley are the property of the artist, and all rights to these works, including lyrics and music, are the property of the artist.
All works contain no recordings, lyrics, copyrights, or other elements that are the copyright of any other artist, except under the limited provisions of the Creative Commons License Agreement http://www.creativecommons.org.
Despite any recording contracts with RIAA, ASCAP, or BMI, or other recording industry entity, the artist retains ownership of the works, and is free to distribute, broadcast, license or sell these works at the artist's discretion.

How do I update my information?

For producers:
If you are not logged in already, log in to your producer account. You are immediately directed to your producer information page. Click update my information. If you are already logged in and not on your producer information page, click the "my producer page" link on the top navbar.

For Artists:
If you are not logged in already, log in to your artist account. You are immediately directed to your artist information page. Click update my information. If you are already logged in and not on your artist information page, click the "my artist page" link on the top navbar.

Is my address and phone information displayed to the general public?

No, this is only displayed to you when you are logged in and viewing your profile. We store this information for verification purposes, but at this time there are no plans to use the information and no one besides you and the administrators of the site can see it. We display this information to you on your profile page so that you can update it if changes occur.

How do I download songs?

Only registered producers can download music. Click here for full instructions on how to build playlists and download music.

How do I delete a song I've uploaded?

At this time, once you've uploaded a song, you cannot delete it. Please check the files you are uploading carefully to make sure you want the song to be available for listeners to play and producers to download and use on their shows.

My podcast/song sounds like a "chipmunk" when played through the player on the site!!!

MEVIO's Music Alley uses the Wimpy player to stream show episodes via the feed indicated in the profiles, and music artists upload. The Wimpy player is a Flash (.swf) file. There is a known issue that both Wimpy and Macromedia are aware of. The following information is from the Wimpy site:

The issue with the "chipmunk" effect is due to the way that the mp3 was originally encoded. Macromedia Flash can handle most standard mp3 encoding with any bit rate. However, some mp3 encoders use "non-standard" encoding techniques that Macromdia Flash can not handle... I have only been able to reproduce the "chipmunk" effect while using musicmatch's mp3PRO setting. The standard mp3 setting in musicmatch works fine, but when a file is encoded with the mp3PRO setting the file plays through wimpy with the "chipmunk" effect... I have been unable to find documentation on this issue on Macromedia's web site. This issue is not a function of wimpy, but rather an issue with the Flash plug in. The only solution i can offer at the moment is to re-encode your mp3's with a standard mp3 encoder. Wimpy will support VBR encoding and any bit rate. just be sure that you don't use mp3PRO encoding.

James Roy has discovered the following:

"Just an FYI, I encountered the "chipmunk" problem as well when I used the Wimpy Button because I was encoding MP3s at 96kbps using iTunes. An MP3 encoded at 128kbps seemed ok, but anything else (even encoding the files first at one bit rate, and then another) gave me either a faster or slower playing speed."

"I looked at your FAQs and found that this problem has been documented, but not solved."

"I was able to solve my problem by going into iTunes prefs, choosing 'custom' for the MP3 encoding, and then choosing 44.1kHz for the sample rate instead of 'auto'. Apparently when iTunes uses an auto bit rate, the Flash player is unable to adjust its playing speeds to accommodate the optimized MP3 file."

"So, if other customers come to you with this problem, make sure that they have specified the bit rate at 44.1kHz instead of letting iTunes choose."

James Koenig discovered the following:
Flash goes all chipmunk on a LAME encode at 40kbps mono, but works at 32

And finally a definitive answer from Jack at Jukebox Alive :

For low bit rates (less than 32) I have the option of re sampling at:
8 khz.
11.025 khz.
12 khz.
16 khz.
22.05 khz.
24 khz.

Of those, flash seems to only play nice with 11.025 or 22.05, it was defaulting to 24

One additional note:
It seems as though you should always try and "set" every configuration. Leaving your compression utility to "auto" or "default" is probably not a good idea.